FAQ

How long does delivery take?

In most cases, we will process your order by the next business day, and shipping time will depend on where you live.
Estimated shipping  2-7 business days.
 
What countries do you ship to?
US only.
 
How will my delivery be shipped?
USPS/UPS/FedEx function as our logistics partner to ship out our products. We will choose the carrier that they think works best for our customers.
 
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
 
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is in route.
 
Will I be able to track my order?
Yes. When your order leaves our warehouse, we will send you a notification email containing a tracking number for your order.

 What do I need to do when I received a different product than what I ordered?
Please contact our customer support team support@alphaprimeglobal.com